When a client is disconnected from our system by the "TSMON" , they must wait at least 15 minutes before reconnecting. If the client rings back within this 15 minute period they WILL be disconnected.

Clients who are time charged are limited to the number of prepaid hours that they have paid for. The server will automatically disconnect time charged clients when their prepaid time has run out. Usually they can ring back and log into the system but will be disconnected in less than 1 minute if they have no time left. Please check to ensure you have time left on the system.

If you have any equipment connected to the same phone line as the modem then remove it. Some modems, particularly the high speed modems, require very clean phone lines to work and other electrical equipment may cause line noise or even lower the voltage of the phone line. A classic example of this is the older TF200 touchphones. These phones have a capacitor that needs to be recharged every 15 to 20 minutes, and if attached to the same phone line as a modem will cause it to disconnect by dropping the voltage on the line. Therefore, disconnect any telephones and faxes from their sockets before using the modem.

Listed below are the baud rates that you should have your modem set to:

• 56K - 115200


• 36.6K - 57600


• 28.8k - 38400


• 14.4k & slower - 19200

If you have the Telstra call waiting installed on your phone system then it may be necessary to disable this feature. This is the function that gives you the sound beeps while you are talking on the phone and someone else is trying to ring you. The sound beeps are noise on the phone line and can cause modems to disconnect.

To Disable Call Waiting Dial  #43# - To Enable Call Waiting Dial  *43#

Outlook Express will terminate your connection if the setting "Hang up after sending and receiving" is enabled.

To check if this setting is enabled on your system:

1. Start Outlook Express.
2. Click on Tools on the top menu.
3. From the drop down menu that appears click on Options.
4. A pop-up screen will appear, click on the Connection Tab.
5. Make sure "Hang up after sending and receiving "is not ticked.
6. If it is ticked click on the box with your mouse pointer to remove the tick.
7. Click the Apply button at the bottom right if it is Highlighted.